In today’s workplace, business analysis is no longer just requirements gathering. We gain an understanding of your organisation’s business value chain, while listening to your people, process, technology and information challenges. We know that these elements are critical in reflecting your organisation’s business intent and needs, and essential in prioritising and identifying solution approaches that are aimed at making your business better.

Inherent to our business analysis approach is consideration of your people and how they may be affected through change. We evaluate the potential impacts and engage them as we examine your business environment and situations. Our business analysis is conducted through effective stakeholder engagement.

Strategy, value, impacts and risks.

Whether articulating requirements, defining user stories or writing business cases, our consultants constantly evaluate business needs against:

  • Strategic intent and fit: do the business needs align to strategy?
  • Business value: what outcomes and benefits align to the business needs?
  • Stakeholder impacts: what magnitude of impact and change to stakeholders?
  • Business risks: what existing business risks are addressed; do the business needs introduce any new risks?

Business Risks → Strategic Intent Value → Outcomes → Benefits Stakeholder Impacts


  • Persona Development
  • Customer Journey Mapping
  • Business Analyst Coaching
  • Business Analysis Capability Uplift
  • Workshop Facilitation
  • People Leadership
  • Vendor Management
  • Conflict Resolution


  • Process Improvements
  • Process Consolidation
  • Operating Procedure Documentation
  • Work Instruction Documentation

Project Delivery

  • Requirements Specification (Functional, Non-functional, Reporting, Data)
  • Use Case Development
  • User Story Development
  • Project Initiation, planning and resourcing
  • Requirements Traceability
  • Procurement Support – Vendor and Solution Assessment
  • Risk Analysis; Issues Analysis
  • Change Analysis and Management


  • Business Case Development
  • Feasibility Studies, Cost-benefit Analysis
  • Benefits Management Planning
  • Enterprise Risk Management
  • Policy Development
  • Strategy and Roadmap Development